Architect Standard
Top Business Constraints (CEO Focus)
🟢 #1 EXPAND Opportunity
Talent Pipeline
Current: 68 applications for 94 open roles (0.7 apps/job)
Target: 5+ applications per open job
RICE Score: 350
Why It Matters
Sales is closing deals faster than Talent can fill them. 42 won deals in pipeline with no VA assigned. Delivery delays → client frustration → churn risk. This is the business growth limiter.
Who Needs Unblocking
Lauren (Recruitment Lead) + Talent team
The Opportunity
Engage 10 recruitment agencies (vs current 2) → 5x application volume → unlock sales pipeline. Proven staffing model ($100k profit/staff), just need more candidates.
Focus: Scale what's already working (recruitment process proven, just need reach).
🟡 #1 REPAIR Constraint
QBR Completion Rate
Current: 68% (target 90%)
RICE Score: 280
Why It Matters
Clients with on-time QBRs have 94% retention vs 78% without. Missing QBRs = $25k MRR churn risk annually. Process exists but lacks enforcement/automation.
Who Needs Unblocking
Sarah Chen (CS Manager)
The Fix
Automate QBR scheduling + reminder workflow (2hr build) → 90% completion → prevent churn. Remove manual scheduling bottleneck.
Focus: Fix broken process (QBR cadence proven to work, just need execution consistency).
Current Focus Areas

We tackle one Expand opportunity and one Repair constraint at a time. Everything else is tracked but not actively resourced until these two are resolved.

Department #1 Limiting Factor Status RICE Score Owner
Talent Applications per open job (0.7, target 5+) 🔴 350 Lauren
Client Success QBR completion rate (68%, target 90%) 🟡 280 Sarah Chen
Sales Strategy → won conversion (42%, target 60%) 🔴 180 Ed/James/Victor
Recruitment Time to endorsement (18d, target 10d) 🟡 120 Lauren
Onboarding Kickoff → TKO time (5d, target 3d) 🟢 90 Taylor Hayes
Finance Invoice → payment time (18d, target 10d) 🟡 60 Ops team
Operations Support ticket resolution (18hr, target 12hr) 🟢 50 Kit/Jec/Mel
Product/Tech Feature delivery velocity 🟢 — Kit (CTO)
Other High-Leverage Opportunities (Not In Focus)

These are queued. We execute them sequentially after completing the current Expand + Repair focus.

Rank Opportunity RICE Score Type Department Owner Est. Time Impact
1 Engage 10 recruitment agencies 350 Expand Talent Lauren 1 week Fix talent pipeline, unlock sales growth
2 Automate QBR scheduling + reminders 280 Repair Client Success Sarah Chen 2 hours Prevent $25k MRR churn, hit 90% QBR rate
3 Build strategy session playbook + training 180 Repair Sales Ed Dimachkie 1 week 60% close rate, +$40k MRR/mo
4 Pre-onboarding training modules 120 Expand Onboarding Taylor Hayes 2 weeks Cut time-to-performance by 15 days
5 Build client health score auto-alerts 110 Repair Client Success Sarah Chen 3 hours Prevent churn before it starts