| Person | Role | Metric | Actual | Target | Status | Trend |
|---|---|---|---|---|---|---|
| Ed Dimachkie | Sales | Close Rate | 52% | 60% | ↗ improving | |
| Victor Brew | Sales | Close Rate | 41% | 60% | → flat | |
| James Russell | Sales | Close Rate | 58% | 60% | ↗ improving | |
| Recruitment Team | Talent | Days to Endorsement | 18d | 10d | ↘ worsening | |
| Client Success | CS | Retention Rate | 95% | 95% | → stable | |
| Finance | Finance | AR Collection Rate | 87% | 95% | ↗ improving |